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Returns & Exchanges

At Crystalmak, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for items in their original, unworn condition. If your new outfit isn't a perfect fit, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely place the items in their original packaging with all Crystalmak tags attached to ensure the return is accepted by our quality team.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing