Returns & Exchanges
At Crystalmak, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for items in their original, unworn condition. If your new outfit isn't a perfect fit, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging with all Crystalmak tags attached to ensure the return is accepted by our quality team.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing